Payment Processing Information

Our Payment Department will process payouts between Monday and Friday.

The payout process will begin 48 hours (business days) after your request has been received. The processing of your request will start after this pending period. Payout times indicated refer to the actual processing and do not include the pending period.

Please note: With just a few exceptions, withdrawals will be carried out using the same method as the deposit. 

Please note, in order to complete your first payout request we must verify the accuracy of all Intertops account information registered upon sign-up. For your protection and security we kindly request the documentation listed below be sent via email attachment to

  • Valid Picture ID (such as Driver’s License or Passport, colored copy)
  • Recent Utility Bill (dated within the last 2 months – verifying your address)

If you used the credit card option to make your deposit the following additional documents are requested 
Credit card authorization form 
Copy of all credit cards (front and signed back) used for successful deposits

If you deposited via Neteller or Moneybookers we may request a screen shot of your Neteller / Moneybookers account showing the registered information or name and email address as verification that you are the account holder.

Please ensure all copies can be clearly read, as any overly dark or unreadable documents will have to be resent.

Further note: if a deposit has not been turned over at least once before requesting a payout, a fee of 10% of the deposit sum will be charged.

If you would like to set individual deposit-limits on your account on a daily, weekly or monthly level, please contact us.

If you have any questions regarding withdrawals, please consult our rules or contact us.